FAQ's

🚚 Shipping & Delivery

Q1. Do you ship across EU?
A: Yes, we deliver to most EU countries via trusted carriers. Typical delivery times are 4–9 business days depending on the destination.

Q2. Do you offer free shipping?
A: Yes — we offer free shipping on every product.

Q3. Can I track my package?
A: Yes. You can track your order directly from the website using Track Your Order option through main menu.

🏋️ Products & Quality

Q4. Are your products safe and tested?
A: Yes. We source from vetted suppliers and test for durability, comfort, and safety to meet EU standards.

Q5. Can I use these products at home?
A: Absolutely. All items are designed for both home and gym use — compact, robust, and easy to store.

Q6. Will you add digital guides?
A: Yes — digital guides and workout plans are planned as a separate launch to complement the gear and recovery tools.

🔁 Returns & Refunds

Q7. What is your return policy?
A: We offer a 30-day return window for unused products in their original packaging. Contact support to obtain a return label.

Q8. When will I receive my refund?
A: Refunds are processed within 3–5 business days after we receive and inspect the return.

💳 Orders & Payments

Q9. Which payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay. All payments are securely encrypted.

Q10. Can I change or cancel an order?
A: Yes — contact us within 2 hours after placing your order and we’ll do our best to modify or cancel it before dispatch.